At Legacy Marked, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Items must be new, unused, and returned in their original packaging with all included components
Returns are accepted for both defective and non-defective products
Customers must contact us at hello@legacymarked.com to request return authorization and instructions before returning any item
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:
Your order number
Clear photographs of the item and its packaging
A brief description of the issue
Based on the situation, we will arrange a replacement, exchange, or full refund at no additional cost.
Refund Process
Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original method of payment within 7 business days
A confirmation email will be sent once the refund has been issued
Late or Missing Refunds
If you have not received your refund:
Recheck your bank or payment account
Contact your bank or credit card provider, as processing times may vary
If the issue persists, contact us at hello@legacymarked.com
Non-Returnable Items
We do not accept returns under the following conditions:
Items that are not in new condition
Products that show signs of use or are not returned in their original packaging
Returns requested after 30 days of delivery
Items returned without prior authorization
Exchanges
We accept exchanges for eligible items within the 30-day return window.
Items must meet the same eligibility conditions as returns
Customers must contact our support team to initiate an exchange request
Return Address
1111B S Governors Ave, STE 40478, Dover, Delaware 19904, United States
Method & Fees
Return method: By mail
Return label: Download and print, free of charge
Restocking fee: None
Return shipping cost: Free
Refund processing time: 7 business days
Cancellation Policy
Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped. After this period, cancellations may not be guaranteed.
Contact Us:
Business Address: 1111B S Governors Ave, STE 40478, Dover, Delaware 19904, USA
Email: hello@legacymarked.com
Phone Number: +1 901-446-0215
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday (GMT-07:00)
