FAQ

Frequently Asked Questions (FAQs)

1. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided the item is new, unused, and in its original packaging.

2. Do you accept exchanges?
Yes, we accept exchanges within 30 days of delivery. Items must meet the same conditions as returns.

3. How long does it take to process a refund?
Refunds are processed within 7 business days after the returned item has been received and inspected.

4. Is return shipping free?
Yes, return shipping is free. Customers can download and print the return label at no additional cost.

5. Are there any restocking fees?
No, we do not charge any restocking fees for returned items.

6. What should I do if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with your order number, clear photos of the item, and a description of the issue. We will arrange a replacement, exchange, or refund.

7. Can I cancel my order after placing it?
Yes, orders can be canceled within 2 hours of purchase, as long as they have not yet been processed or shipped.

8. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as other secure payment options available at checkout.

9. In what currency are payments processed?
All payments are processed in British Pounds (GBP).

10. Is my payment information secure?
Yes, all transactions are processed through encrypted and secure payment gateways, and we do not store your full payment details.

11. How long does shipping take?
The total shipping time is typically between 4 to 9 business days, including both handling and transit time.

12. When will my order be processed?
Orders are processed within 1 to 2 business days (Monday to Friday). Orders placed after 4:00 PM (GMT-07:00) MST are processed the next business day.

13. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom.

14. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

15. What should I do if my package is lost or missing?
First, verify your shipping address, check with neighbors, and contact the courier. If the package is confirmed lost, contact us and we will provide a replacement or refund.

Contact Us:

Business Address: 1111B S Governors Ave, STE 40478, Dover, Delaware 19904, USA
Email: hello@legacymarked.com
Phone Number: +1 901-446-0215
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday (GMT-07:00)